Cinema 4D HUB FAQs

What Operating Systems Do You Support?

All of the Greyscalegorilla Plus plugins are supported for macOS and Windows 10. They have been tested under macOS version 10.13.6 upwards.

Do I Require Internet Connection?

Internet connection is required to download and license the plugins in your version of Cinema 4D. You can go offline for up to 14 days without needing to log in. A countdown will appear at the top of the HUB showing you how many days remain

What Happens if I "Sign Out"?

If you press the "Sign Out" button in the HUB, it will take your licenses offline. Your plugins can be used for up to 14 days before you will need to sign back in again to refresh your licenses.

A countdown will appear at the top of the HUB showing you many days remain.

What Happens After Being Offline for 14 Days?

After being offline for 14 days, the licenses will expire, the plugins will stop working and will not load into Cinema 4D anymore. The plugins are still on your computer, and they will not be removed.

To activate them again, simply sign back into the HUB! If you have a valid Plus Subscription, then you will get new licenses for your plugins. Please restart C4D and the plugins can be used again.

Can Users Share An Asset Folder for the Plus Library?

Yes, but only if you have a Greyscalegorilla Teams License. If you work in a team and want everyone to share the same assets, you can store them on an NAS drive and have each user set their Asset Folder path to the same location. 

Warning: It would be wise to have only one person assigned as the 'downloader' of any new assets. Otherwise multiple people may be downloading and installing the same assets to the same folder.

Can I Use The Plugins in Different Version of Cinema 4D at the Same Time?

Yes, you can log in and use the plugins in all version of C4D from R20 upwards as long as they are all on the same computer. If you wish to move between computers, you will need to release your plugins first.

What Does "Help —> Release All Licenses Everywhere" Do & Why Would I Use It?

This option removes your license access from all computers where you've previously logged in. Use it if you've used your license on a shared computer, like at a studio, and need to free up your licenses for personal use.

I'm Signing In On Another Machine & It Is Telling Me to "Release All Licenses"

If you're trying to use your plugins on a new computer but are prompted to "Release All Licenses," it means your licenses are currently tied to another device.

Pressing "Release All Licenses" will remove your licenses from all computers, allowing you to activate them on your current machine. 

Why Don't the Greyscalegorilla Assets Show Up in R25?

Cinema 4D R25 introduced a new file format, replacing the older lib4d format. To use your previous library files, you'll need to convert them. Follow the steps below to convert your files to the new format:

1. Open the Plus HUB
2. Go to Help —> Update Material Libraries

Why Does the Project Asset Inspector Show Missing Textures?

A common misconception is that Cinema 4D's built in Project Asset Inspector works with third party renderers. This can lead to some understandable confusion. Depending on the third party renderer you are using, you'll need to use the customer texture inspector built by the developer of that renderer:

• In Redshift, use the Redshift Asset Manager
• In Octane, use the Octane Texture Manager
• In Arnold, use the Assets / Tx Manager

I Can't See An Asset In The Plus HUB

If you cannot see an asset in the Plus HUB, make sure your Plus HUB is updated to the latest version. Once updated, visit the "Plus HUB Plugins" tab to download and install the latest versions of your plugins. After completing these steps, the newest assets should be available.

To Updated Your Greyscalegorilla Plus HUB:

1. Open the Greyscalegorilla Plus HUB
2. Click Help —> Check For Updates
3. Once the HUB is updated, select all plugins in the Plugins tab
4. Click "Install"
5. Restart Cinema 4D

If you are still unable to see an asset, we recommend doing a complete reinstallation of the HUB and the plugins. For your ease, here is the macOS HUB Installation Guide and the Windows HUB Installation Guide.

I Can't See Gobos In The Plus HUB

Can't see the new Gobos collection? Make sure you've updated your Plus HUB to the latest version. Then download and install the plugins in your "Plus HUB Plugins" tab. Once both your Plus HUB and plugins are updated to the newest versions, you'll be able to view Gobos. 

To update your Greyscalegorilla Plus HUB:

1. Open the Greyscalegorilla Plus HUB.
2. Click "Help--->Check For Updates

Once the Plus HUB is updated:

1. Select all the plugins in the Plugins tab
2. Click "Install"
3. Restart Cinema 4D

For more information, watch Nick's Plus HUB installation video here.

Plus Library Node Materials

The Plus Library has a new feature that allows you to create your materials as new node materials or shader graph (Xpresso) materials.

1. Select your renderer from the Renderer dropdown menu - Arnold or Redshift (Octane has its own node system).
2. When you are using Arnold or Redshift materials from the Plus Library, you are able to select Xpresso or Node from the dropdown menu, as shown in the image below.

Why Are My Asset Downloads Getting Stuck?

Do your asset downloads start, then stop? Does the resume button begin the download again, but then get "stuck" in this cycle?

This is usually caused by the location of the Greyscalegorilla Asset folder that you've defined. It needs to be a location that C4D has write access to. We normally suggest somewhere in the User folder, like in "<username>/Documents/gsg_assets/". You'll need to create this folder yourself. Here is a video which explains the process in greater detail.