Customer Dashboard & Account Settings

In this article, we will be walking through how to get to your Customer Dashboard and Account Settings. Here you can find how to change any account information, turn on and off Auto Renew and more!

If you cannot find what you're looking for here, you may want to check out our Account & Subscription FAQs, where you can find answers around multi-user licenses, educational discounts, and more!

Where to Find the Customer Dashboard
Change Your Name & Display Name
Change Your Primary 3D App Preference
Update Your Email Address
Update Your Password
Forgot Password
Can I Renew Early
Change Subscription Term
Change Payment Method
Deactivate Auto-Renew/Cancel Subscription
Change Billing Information
Receipt of Purchase
How to Get Invoice with VAT
Join Our Newsletter
How to Access Plus Downloads

Where To Find The Dashboard

When you are logged in to the Greyscalegorilla website, you should automatically be sent to the customer Dashboard. If not, just click on the profile icon at the top right of any page, and select the "My Dashboard" option.

Account Details

How to Change Your Name & Display Name

Here in the Account Details tab of the Customer Portal, you can change both your name and your display name. Your display name is the one that will be used on your account and it will default to being your first and last name.

How to Change Your Primary 3D Application Preferences

You can also set or alter your Primary 3D Application preference here, to ensure that you are receiving emails from us about the Application you want to hear about! Make sure to select the "Save Changes" button after making any changes.

How to Update Your Email Address

To update your email address, it is just below the Name and 3D Application section. You will need to enter your password in order to update the email on your account.

How to Update Your Password

Scroll down to the last section of the Account Details tab, as seen below.

Password Requirements: Must consist of a minimum of12 characters, including one special character, (for example, ! or ?)

What If I Forgot My Password & Can't Access My Account?

Please use this link to reset your password.

Password Requirements: Must consist of a minimum of 12 characters, including one special character (for example, ! or ?)

If for any reason you are still having problems getting into your account, please feel free to contact our Customer Support Team by clicking here and then select "Contact" at the top of the page, or email support@greyscalegorilla.com.

Subscription

Here in the Subscription section, you can view the status of your Subscription, turn Auto Renew On/Off, change to monthly/annual, and update your payment information.

Can I Renew Early?

Unfortunately, our system does not allow for early renewal. If you add your card information, your subscription will be charged automatically on the renewal date listed in the Subscription section of your account.

How to Change Your Subscription Term

If you are a subscriber and would like to change your subscription to monthly/annual, you can find the option to do that in the Subscription section of your account settings. Once you have clicked 'Change to Monthly/Annual Subscription', you should receive an email confirmation...it's that easy!

You may switch the terms of your subscription at any time. You will not be charged until your next renewal.

How to Deactivate Auto Renew / Cancel Your Subscription

If you do not want to be charged for a renewal order, turn off the toggle switch under the Auto-Renew section of the subscription section of your account settings, as listed above. You should receive an email confirmation, indicating that you will have access to your subscription until the subscription end date.

If you accidentally switched the toggle to turn off Auto-Renew, don't worry! You can simply turn the toggle back to Auto-Renew, and it will go back to being a recurring Subscription.

How to Change Your Billing Information

To update your billing address, go to the bottom right portion of the page and click 'Update Card'.

Billing

How to Update/Add Payment Methods

If you'd like to change the card related to the subscription, you can either select the "Make This My Default" option if you have multiple cards on your profile, or select the "Add Payment Method" if you'd like to use a brand new card. Note that you cannot delete a card from your profile if it's the only one, please add a new card to your Payment Methods, then you'd be free to delete the previous card.

If you are adjusting your cards around, and you delete your previous "Default" card, make sure to set another card as "Default"!

How to Get a Receipt of Purchase

If you'd like to get the invoice of your Order, scroll down until you see the Invoices section. Next to each order there is a download button on the far right side, which will allow you to download the invoice.

How to Get An Invoice with a VAT Included?

If you need your company's VAT information added to your invoice, please add it to the second address line during checkout or in your Customer Portal's Billing section, where you can change your billing information. (See above for instructions)

If you have already gone through the checkout process and need your first Order's invoice updated with the correct VAT information, please contact the Support Team and provide the proper information. During that process, we can also include it to your billing address for you, so all future invoices include the VAT information as well.

To contact support, click here and then select "Contact" at the top of the page, or email support@greyscalegorilla.com.

Settings

If you'd like to stay up to date on our products, new tutorials, and more, you can join our newsletter via the Settings tab. Select "Enable Emails", and you'll be able to hear from us when we have any updates! (Don't worry, we don't spam.)

Plus Downloads

Not only can you access the Plus Downloads via the upper right drop down menu, but you can access them here, in your Customer Portal. Simply select the Plus Downloads tab on the lefthand side, and it will automatically redirect you to our Downloads page.