Customer Dashboard & Account Settings

In this article, we will be walking through how to get to your Customer Dashboard and Account Settings. Here you can find how to change any account information, turn on and off Auto Renew and more!

If you cannot find what you're looking for here, you may want to check out our Account & Subscription FAQs, where you can find answers around multi-user licenses, educational discounts, and more!

Where To Find The Customer Dashboard

When you are logged in to the Greyscalegorilla website, you should automatically be sent to the customer Dashboard. If not, just click on the profile icon at the top right of any page, and select the "My Dashboard" option.

Account Details

How to Change Your Name

Here in the Account Details tab of the Customer Portal, you can change both your name and your display name. Your display name is the one that will be used on your account and it will default to being your first and last name.

How to Change Your Primary 3D Application Preferences

You can also set or alter your Primary 3D Application preference here, to ensure that you are receiving emails from us about the Application you want to hear about! Make sure to select the "Save Changes" button after making any changes.

How to Update Your Email Address

To update your email address, it is just below the Name and 3D Application section. You will need to enter your password in order to update the email on your account.

How to Update Your Password

Scroll down to the last section of the Account Details tab, as seen below.
Password Requirements: Must consist of a minimum of12 characters, including one special character, (for example, ! or ?)

What If I Forgot My Password & Can't Access My Account?

Please use this link to reset your password.
Password Requirements: Must consist of a minimum of 12 characters, including one special character (for example, ! or ?)
If for any reason you are still having problems getting into your account, please feel free to contact our Customer Support Team by clicking here and then select "Contact" at the top of the page, or email support@greyscalegorilla.com.

Subscription

Here in the Subscription section, you can view the status of your Subscription, turn Auto Renew On/Off, change to monthly/annual, and update your payment information.

Can I Renew Early?

Unfortunately, our system does not allow for early renewal. If you add your card information, your subscription will be charged automatically on the renewal date listed in the Subscription section of your account.

How to Change Your Subscription Term

If you are a subscriber and would like to change your subscription to monthly/annual, you can find the option to do that in the Subscription section of your account settings. Once you have clicked 'Change to Monthly/Annual Subscription', you should receive an email confirmation...it's that easy!

You may switch the terms of your subscription at any time. You will not be charged until your next renewal.

How to Deactivate Auto Renew / Cancel Your Subscription

If you do not want to be charged for a renewal order, turn off the toggle switch under the Auto-Renew section of the subscription section of your account settings, as listed above. You should receive an email confirmation, indicating that you will have access to your subscription until the subscription end date.
If you accidentally switched the toggle to turn off Auto-Renew, don't worry! You can simply turn the toggle back to Auto-Renew, and it will go back to being a recurring Subscription.

How To Update Your Card

To update your card, go to the bottom right portion of the page and click 'Update Card.'

All active subscriptions must have a credit card on file.


Billing

How to Update Your Billing Address

1. Go to the Billing section of your Account Settings

  1. Select Edit under Billing Information
  2. Add your Billing address
  3. Click Submit

How to Get a Receipt of Purchase/Invoice

You will find all invoices under Billing History.

If you purchased your subscription after June 10, 2025, you will find your invoices in your Billing History. All purchases made before this date will need to be requested through support@greyscalegorilla.com


How To Add VAT Or Make Changes To My Invoice?

If you were unable to add your VAT information at the time of checkout or need to update any information in your invoice, please click here or email assist@paddle.com


Settings

How to Join the Greyscalegorilla Newsletter

If you'd like to stay up to date on our products, new tutorials, and more, you can join our newsletter via the Settings tab. Select "Update Preferences", and enter the email where you would like to receive updates. (Don't worry, we don't spam.)


Want To Unsubscribe from emails?

  1. Click Update Preferences
  2. Enter your email address when prompted, and you will receive an email confirmation
  3. When you receive the email (check spam if you haven't received it), click 'update preferences' and you will be able to update your email settings.

Plus Downloads

You can access all downloads included in your Plus subscription from the Customer Dashboard. This includes Studio, Cinema 4D HUB and free downloads.

Still need help? Contact Us Contact Us