Purchasing FAQs (Paddle)

What Is The Currency On The Site?

Greyscalegorilla has localized pricing.

Do You Charge Sales Tax?

In order to remain in compliance with domestic and international tax laws, your subscription may be subject to tax. All transactions are processed through Paddle. For any concerns about taxes or if you are exempt from taxes, please email assist@paddle.com.

Do You Accept Paypal?

Yes, we do accept Paypal as a payment option.

How to Get An Invoice with a VAT Included?

If you need your company's VAT information added to your invoice, please click 'Add VAT Number' in the top right corner during checkout.

If you have already gone through the checkout process, you can add your VAT number to the second line of your billing details in the Billing section of your account settings. If you do not see that your invoice has been updated with the correct VAT information, please email assist@paddle.com and provide the proper information.

How to Change Your Subscription Term and (Monthly/Annual) and Update Billing

Under the Subscription section of your account settings, click the "Change to Annual Subscription" button.
Follow the prompts for the checkout process.
Your Annual subscription will begin the day your Monthly subscription was scheduled to end.
Update Billing: On this page, you can update your billing information by clicking 'update card' next to payment at the bottom of the page.

*If you have an issue with updating your details, please email assist@paddle.com

You may switch the terms of your subscription at any time. You will not be charged until your next renewal date.

How Do I Purchase a Plus Subscription?

If you see a blue "Join Plus" button anywhere on our site, you will be taken to the Pricing Page to begin your purchasing process. On this page, you'll be able to choose which Subscription Term you prefer, you will be directed to the checkout page with the Subscription in your cart. Go through the checkout process, and you've got yourself a Plus Subscription!

If you received a code through a reseller or from us at Greyscalegorilla, please go through the purchasing process and simply enter the coupon into the promo code field in the top right corner on the checkout page!

Can I pay by invoice?

We accept payment by invoice only for our Teams customers. If you'd like more information about purchasing Teams, please email teams@greyscalegorilla.com.