Purchasing FAQs

What Is The Currency On the Site
Do You Charge Sales Tax
Do You Accept Paypal
How to Get an Invoice with a VAT Included
How to Renew Early
Change Subscription Term with a Promo Code
How to Purchase A Plus Subscription
How to Purchase with a Reseller or Promo Code
Error "You Cannot Add Another Subscription to Your Cart"

What Is The Currency On The Site?

We are based in the US, so our prices are USD.

Do You Charge Sales Tax?

Per state requirements, your Order is subject to state tax. By individual state laws, Greyscalegorilla must collect and report taxes where applicable. If you qualify for tax exempt status, please contact our Customer Support Team and provide the proper certification.

To contact support, click here and then select "Contact" at the top of the page, or email support@greyscalegorilla.com.

Do You Accept Paypal?

At this time we do not accept Paypal as a payment option.

How to Get An Invoice with a VAT Included?

If you need your company's VAT information added to your invoice, please add it to the second address line during checkout or on your Customer Portal's Contact Information section, where you can change your billing address. To learn where to change your Contact Information in the Customer Portal, please take a look at our Guide to the Customer Portal documentation.

If you have already gone through the checkout process and need your first Order's invoice updated with the correct VAT information, please contact the Support Team and provide the proper information. During that process, we can also add the info to your billing address for you, so all future invoices include the VAT information as well.

To contact support, click here and then select "Contact" at the top of the page, or email support@greyscalegorilla.com.

How to Renew Early

To renew your Annual subscription early:

Select "Renew Now" and you'll be taken to the checkout page.
If you have a promo code, enter it in the promo code field. Click APPLY.
Complete Checkout.

If you want to switch from Monthly to Annual and apply a promo code, then: (walkthrough video below)

Under Subscription, click the "Change to Annual Subscription" button.
Then on the next page, select the "Change to Annual Subscription" button again.
Click "Renew Now" and you'll be taken to the checkout page.
Enter your code in the promo code field. Click APPLY.
Complete checkout.
Your Annual subscription will begin the day your Monthly subscription was scheduled to end.

You may switch the terms of your subscription at anytime. You will not be charged until your next renewal date or if you choose to manually renew early.

How Do I Purchase a Plus Subscription?

If you see a blue "Join Plus" button anywhere on our site, you will be taken to the Pricing Page to begin your purchasing process. On this page, you'll be able to choose which Subscription Term you prefer, you will be directed to the checkout page with the Subscription in your cart. Go through the checkout process, and you've got yourself a Plus Subscription!

If you received a code through a reseller or from us at Greyscalegorilla, please go through the purchasing process described above, and simply enter the coupon into the promo code field on the checkout page!

Why Does The Error "You Cannot Add Another Subscription to Your Cart" Come Up?

If you had previously gone through the purchasing process on your account, or in the same session on your browser, and didn't complete the purchase, the cart stays in pending for you until you are ready to complete your purchase. You are welcome to disregard the popup notice, and can still complete the purchasing process, as it will not prevent you from completing it.